{"id":1124,"date":"2025-12-23T21:01:56","date_gmt":"2025-12-23T21:01:56","guid":{"rendered":"https:\/\/pwscolombia.com\/?page_id=1124"},"modified":"2026-03-06T19:35:01","modified_gmt":"2026-03-06T19:35:01","slug":"soporte-tecnico-y-mesa-de-ayuda","status":"publish","type":"page","link":"https:\/\/pwscolombia.com\/?page_id=1124","title":{"rendered":"Soporte T\u00e9cnico y Mesa de Ayuda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1124\" class=\"elementor elementor-1124\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd01606 e-con-full e-flex e-con e-parent\" data-id=\"fd01606\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c077dd9 elementor-widget__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"c077dd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div 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class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cont\u00e1ctanos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0112a58 e-con-full e-grid e-con e-parent\" data-id=\"0112a58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5355f98 e-con-full e-grid e-con e-child\" data-id=\"5355f98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6a7f900 e-con-full e-flex e-con e-child\" data-id=\"6a7f900\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-618f9d8 elementor-widget__width-initial elementor-widget-laptop__width-initial elementor-widget elementor-widget-heading\" data-id=\"618f9d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soporte T\u00e9cnico y Mesa de Ayuda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d95d8c elementor-widget__width-initial elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5d95d8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ofrecemos sistemas completos de climatizaci\u00f3n que garantizan m\u00e1ximo confort, eficiencia energ\u00e9tica y rendimiento continuo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9422c4 e-grid e-con-boxed e-con e-parent\" data-id=\"f9422c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ca08da2 e-con-full e-flex e-con e-child\" data-id=\"ca08da2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-600d24a elementor-widget elementor-widget-heading\" data-id=\"600d24a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mesa de Ayuda proporciona un soporte t\u00e9cnico integral<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a87af6 elementor-widget elementor-widget-image\" data-id=\"3a87af6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"13\" src=\"https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/10\/line1-1-1024x13.png\" class=\"attachment-large size-large wp-image-265\" alt=\"\" srcset=\"https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/10\/line1-1-1024x13.png 1024w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/10\/line1-1-300x4.png 300w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/10\/line1-1-768x10.png 768w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/10\/line1-1.png 1394w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32cfed5 elementor-widget elementor-widget-text-editor\" data-id=\"32cfed5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\"><p>Dise\u00f1ado para ofrecer atenci\u00f3n r\u00e1pida, eficiente y completamente documentada a organizaciones p\u00fablicas y privadas.<\/p><p>Con una estructura flexible y escalable, permite gestionar incidentes, solicitudes y requerimientos con control total, asegurando la continuidad operativa y una comunicaci\u00f3n clara y efectiva entre los equipos.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51b6125 elementor-hidden-tablet elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-image\" data-id=\"51b6125\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"816\" src=\"https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-768x816.png\" class=\"attachment-medium_large size-medium_large wp-image-1128\" alt=\"\" srcset=\"https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-768x816.png 768w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-282x300.png 282w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-963x1024.png 963w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-1445x1536.png 1445w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-1926x2048.png 1926w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-673e913 elementor-hidden-desktop elementor-hidden-laptop elementor-invisible elementor-widget elementor-widget-image\" data-id=\"673e913\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"282\" height=\"300\" src=\"https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-282x300.png\" class=\"attachment-medium size-medium wp-image-1128\" alt=\"\" srcset=\"https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-282x300.png 282w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-963x1024.png 963w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-768x816.png 768w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-1445x1536.png 1445w, https:\/\/pwscolombia.com\/wp-content\/uploads\/2025\/12\/mesa-de-ayuda-1926x2048.png 1926w\" sizes=\"(max-width: 282px) 100vw, 282px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef33663 e-grid e-con-boxed e-con e-parent\" data-id=\"ef33663\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b1c7868 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"b1c7868\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e11901 elementor-widget elementor-widget-heading\" data-id=\"8e11901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Descubre c\u00f3mo nuestra Mesa de Ayuda garantiza continuidad y eficiencia tecnol\u00f3gica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b14e899 premium-type-column elementor-widget elementor-widget-premium-icon-list\" data-id=\"b14e899\" data-element_type=\"widget\" data-e-type=\"widget\" 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200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-text-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"premium-bullet-text\" data-text=\"\">  <\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"premium-bullet-list-desc\" data-text=\"M\u00faltiples canales de comunicaci\u00f3n soporte disponible por tel\u00e9fono, chat, correo electr\u00f3nico o portal web, adapt\u00e1ndose a las necesidades del cliente.\">M\u00faltiples canales de comunicaci\u00f3n soporte disponible por tel\u00e9fono, chat, correo electr\u00f3nico o portal web, adapt\u00e1ndose a las necesidades del cliente.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"premium-bullet-list-content elementor-repeater-item-00b3acd\" data-delay=\"0\">\n\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-drawable-icon\"><svg class=\"premium-svg-nodraw e-font-icon-svg e-far-check-circle\" aria-hidden=\"true\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-text-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"premium-bullet-text\" data-text=\"\">  <\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"premium-bullet-list-desc\" data-text=\"Automatizaci\u00f3n de procesos registro autom\u00e1tico de incidentes, generaci\u00f3n de reportes y trazabilidad completa desde la apertura hasta el cierre de cada solicitud.\">Automatizaci\u00f3n de procesos registro autom\u00e1tico de incidentes, generaci\u00f3n de reportes y trazabilidad completa desde la apertura hasta el cierre de cada solicitud.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"premium-bullet-list-content elementor-repeater-item-4de9bf2\" data-delay=\"0\">\n\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-drawable-icon\"><svg class=\"premium-svg-nodraw e-font-icon-svg e-far-check-circle\" aria-hidden=\"true\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-text-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"premium-bullet-text\" data-text=\"\">  <\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"premium-bullet-list-desc\" data-text=\"Gesti\u00f3n por niveles de soporte escalamiento autom\u00e1tico hacia especialistas para resolver incidencias complejas de manera r\u00e1pida y eficiente.\n\">Gesti\u00f3n por niveles de soporte escalamiento autom\u00e1tico hacia especialistas para resolver incidencias complejas de manera r\u00e1pida y eficiente.\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"premium-bullet-list-content elementor-repeater-item-c797bd1\" data-delay=\"0\">\n\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-drawable-icon\"><svg class=\"premium-svg-nodraw e-font-icon-svg e-far-check-circle\" aria-hidden=\"true\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"premium-bullet-list-text-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"premium-bullet-text\" data-text=\"\">  <\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"premium-bullet-list-desc\" data-text=\"Monitoreo y reportes en tiempo real tableros de control que muestran m\u00e9tricas de rendimiento, tiempos de respuesta y cumplimiento de SLA.\">Monitoreo y reportes en tiempo real tableros de control que muestran m\u00e9tricas de rendimiento, tiempos de respuesta y cumplimiento de SLA.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Soporte T\u00e9cnico y Mesa de Ayuda Ofrecemos sistemas completos de climatizaci\u00f3n que garantizan m\u00e1ximo confort, eficiencia energ\u00e9tica y rendimiento continuo. 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